The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link here. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.
The FCC’s rules focus on four primary issues:
Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services; No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic. Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.
Network Practices
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.
Congestion Management:
We shape traffic based on service, regardless of who the provider of that service is. We give highest priority to VoIP services. Access to web browsing and VPN access are prioritized below VoIP and everything else is a lower priority. We do not single out protocols to limit or block. In times of congestion, bandwidth is limited evenly across the entire network. The purpose of this traffic shaping is to provide a consistent, fast Internet experience for all users, even at times of congestion. End users will normally see no difference when traffic shaping is active. In extreme network congestion situations, speed tests may show a slightly lower result than the plan the customer is on. We strive to maintain sufficient bandwidth to all points in the network and to this point have not experienced any degradation of service due to congestion. We have no usage limits nor do we meter customer usage.
Application-Specific Behavior:
All applications and protocols are treated equally with the following exceptions: We prioritize VoIP services above everything else. This is done to ensure that our own VoIP offerings work well as well as any other VoIP providers. We do not single out providers on this policy. No applications are blocked; we provide unrestricted access to the Internet.
Device Attachment Rules:
Any customer provided router with an Ethernet WAN port will work with our network. If the device is available at the time of install, we will configure it to work with our service at no extra charge. A service call fee is applicable to configure a router after the installation is complete. We can also provide a router for the customer for a one time fee.
Security:
We use industry standard encryption to protect the core of our wireless network. Security inside the core network is monitored 24/7 by an intrusion detection system. All critical business systems such as billing and provisioning are isolated and firewalled away from everything else including the public Internet.
Performance Characteristics
ISPs must disclose the following network performance characteristics:
Service Description:
Newbreak Communications provides Internet access via an unlicensed frequency wireless network. We also provide services to apartment communities. We offer speeds up to 12 Mbps download, 5mbps upload to both wired and wireless customers. We also offer custom and dedicated access to large businesses with speeds up to 50 Mbps download and upload. The only exception to this is on our DOCSIS cable modem network at some apartment communities. For these customers, speeds are up to 10 Mbps download and 2 Mbps upload. Actual speeds are delivered are at or above the plan advertised rate. Typical speed test results on our 6 Mbps/1 Mbps plan are 6.2 Mbps download and 1.1 Mbps upload. Latency to the edge of our network is generally under 5ms. Latency to Internet sites outside our network is beyond our control and can vary or change at any time, however we generally see very low latency and jitter. Typical VoIP test sites show 30-60ms latency and 1-5ms jitter providing a high quality voice connection. Our services are well suited for VoIP, online gaming and any other real-time application.
Impact of Specialized Services:
We sell VoIP phone service to both our customers and customers of other ISPs. We do not discriminate among different providers’ VoIP traffic on our network.
Commercial Terms
ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.
Pricing:
Please see pricing page for current prices and promotions.
Privacy Policies:
We do not monitor or store customer browsing information. We do not inspect any network traffic, although we reserve the right to do so in the event we are trying to troubleshoot a network issue or in the course of cooperating with an investigation by law enforcement. We do not provide any usage information or statistics to third parties. We only monitor total bandwidth usage for the entire network as well as for each individual POP (Point of Presence).
Redress Options:
Any complaints or disputes should be delivered to Newbreak Communications by email or by mail at P.O. Box 820935, Vicksburg, MS 39182. We will do our best to resolve all issues.
FCC Notice
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.
Additional Disclaimers
The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC’s Open Internet Rules, as adopted, and this company’s Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy. |
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